WhatsApp: +8619315216527   |     Email: HKpackingmachine@koyopack.com
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FAQ

  • Q Where is your factory located?

    A Our factory is located at No. 698 Mingchuan Road, Baiyan Science & Technology Park, Hefei High-Tech Industrial Development Zone, Hefei, Anhui Province, China.
  • Q Are you a manufacturer or a trading company?

    A We are a professional manufacturer specializing in the R&D and production of packaging machinery. With our own import and export license, we have successfully exported our machines to more than 50 countries and regions worldwide.
  • Q What is your lead time?

    A
    Single machine: 30–45 working days 
    Complete production line: 40–50 working days after receiving a 30%–50% deposit 
    Lead times may vary depending on the order quantity and customization requirements.
  • Q How long is the warranty?

    A
    We provide a 12-month warranty for all machines.
    Our after-sales support includes:
    Lifetime technical support 
    Spare parts available at reasonable cost whenever needed 
  • Q What are your payment terms?

    A
    Our standard payment terms are:
    30%–50% deposit before production 
    Balance payment before shipment 
    Before the final payment, we will provide product photos and packaging photos for your confirmation.
  • Q What payment methods do you accept?

    A
    We accept the following payment methods:
    T/T (Bank Transfer) 
    Western Union 
    Made-in-China.com Online Payment
  • Q Can you provide videos showing how the machine works?

    A Yes. We have operation videos for all our standard machines and can send them via email, WhatsApp, or other communication platforms upon request.
  • Q What material is the machine made of?

    A The main structure of our packaging machines is made of high-quality stainless steel, ensuring durability, hygiene, and long service life.
  • Q I can't find the product I need on your website. Can you provide it?

    A Yes. Please send us your product information and packaging requirements. Our engineers will recommend the most suitable solution or develop a customized machine for your application.
  • Q When can I receive a quotation?

    A
    We usually provide a quotation within 24 hours after receiving your inquiry.
    If your request is urgent, please contact us via WhatsApp, and we will prioritize your inquiry.
  • Q How can I trust the quality of your machines?

    A Once we receive your deposit, we will begin production and keep you updated with production photos and videos. You are also welcome to visit our factory for a Factory Acceptance Test (FAT) before shipment.
  • Q How do you ensure machine quality before shipment?

    A Before delivery, we will provide detailed photos and testing videos for your inspection. You may also arrange a third-party inspection or authorize your representative in China to conduct the quality inspection.
Anhui Hengkang Machinery Manufacturing Co., Ltd. specializes in the research, development, manufacturing, sales, installation, commissioning, technical training, and after-sales service of automatic packaging machines and complete packaging production lines.

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No. 698 Mingchuan Road, Baiyan Science and Technology Park, High-tech Zone, Hefei City, Anhui Province, China
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